Services

Mall Advisory

Whether a new shopping centre thrives or fails depends largely upon what happens long before it opens. We recognize that shopping centers are becoming ever more complex in their mix  of uses, patterns of trading and management information systems. That is why property developers need to plan early, anticipate demands and operational needs and ‘future […]

Leasing & Lease Management

Mallz Holding provides advice through both the critical stages of project leasing  Pre Development Stage: Providing key inputs through market knowledge of Layout traffic circulation Optimum unit sizes configuration Anticipated rental Ideal retail mix planning tenant selection Anchor strategy Leasing: Co-ordination with various retailers to ensure efficiency in leasing of space at the mall across […]

Events & Marketing

We undertake Independent Marketing assignments for Malls. An integrated marketing effort is critical to ensure the success of any shopping center by increasing footfall, repeat visits, dwell time, conversion & influencing bill size. Marketing Audits – health checks and benchmarking for shopping centre marketing including Income Generation. Marketing Plans – the team will prepare and […]

Mall Management

Unlike most of the established property management companies which provide basic facility management services to host of industries, Mallz  Holding offers a host of specialized mall management services focused purely towards the shopping center industry. Some of the key mall management services offered by us are Project Transition. Taking over of Assets from projects team to […]

Shop fit-out Management

Mallz Holding provides a tailor made shop fit-out co ordination service to ensure the smooth transition from completion of landlord building works, co-ordination of all parties on site through to tenant opening for trading. Key Services: Prepare shop fit-out manuals.  Undertake unit measurements. Initial briefing meeting with tenants shop fitting teams. Assistance to the tenant […]

MEP Services Management

Selection & appointment of an MEP agency. Creation of SOP’s for all work processes. Preparing a preventive maintenance schedule for all electro mechanical equipments. Maintaining a record & implementation of all AMC’s for major equipment. Operation & maintenance of : Building management system, HVAC & Refrigeration system, Air handling units, Compressors, Chillers, STP, WTP, Pumps […]

Safety & Security Management

Selection & appointment of the security agency. Analyzing the mall design & recommending an ideal security personnel deputation plan. Training module for a customer friendly security service. Securing critical areas such as gates, entrances, atriums, food courts, basements, loading bay, time office, alleys, car park areas etc. Training in basic firefighting, first aid, evacuation & […]

Housekeeping Management

Selection & appointment of the house keeping agency. Garbage collection & disposal mechanism. Landscaping & horticulture. Maintaining schedules for regular Pest & Rodent control. Help in selecting the right cleaning equipments & cleaning agents for the mall. Preparing & monitoring a schedule for cleaning of each area, especially critical areas such as entrances, food courts, […]

Car Park Management

At Mallz Holding we strive to attain a balance between the efficiency of operation & level of service required to maximize revenue, while minimizing the operating costs. Key services:  Traffic flow pattern design to ensure smooth functioning at all times. Planning parking lots in a way so as to maximize the number of parking bays […]

Marketing Management

An integrated marketing effort is critical to ensure the success of any shopping center by increasing footfall, repeat visits, dwell time, conversion & influencing bill size. Marketing Audits – health checks and benchmarking for shopping centre marketing including Income Generation. Marketing Plans – the team will prepare and present annual marketing plans or strategy documents […]

Customer & Tenant Relations Management

Customer assistance in terms of lost & found, emergency announcements, first aid, wheelchairs, prams, gift wrapping services, emergency evacuation, information on shops, events & facilities at the mall, etc. Proven system for registering & directing complaints, generating status reports, tracking average time for attending & solving problems to the satisfaction of customer. Designing, implementing & […]